RESERVATION

  • Q

    Do you accept credit cards?

  • A

    Yes, we accept JCB, VISA, MasterCard, American Express, Diners Club cards.

SERVICE

  • Q

    What time is Check-in and Check-out?

  • A

    Check in 15:00-18:00 / Check out 11:00 If your arrival time will be later than 18:00 please inform us in advance.

  • Q

    Can we extend our Check-out hour?

  • A

    Yes. Overdue fee will be charged after Check-Out time.

  • Q

    Could you keep my luggage before Check-in or after Check-out?

  • A

    Yes, we can. Just for a day, free of charge.

  • Q

    Would you receive packages sent from Online shops?

  • A

    Yes, with the exception of raw food. Please email us the delivery date and the contents of the package in advance.

  • Q

    Can we rent a car or book a Taxi from ONCRI?

  • A

    Unfortunately, car rental service is only available at Fukuoka International Airport or

    Saga-station, but we can arrange a taxi from ONCRI.

FACILITY

  • Q

    Is there Internet Access in the hotel?

  • A

    Free Wi-fi available in lobby, Library on 6th floor, Luxury Twin Room.

  • Q

    Do you have voltage converters?

  • A

    Yes. Please ask the front desk for the service.

  • Q

    Can I make a copy or send a fax?

  • A

    Yes. Please ask the front desk for the service.(additional charges required)

  • Q

    Do you have Laundry service?

  • A

    Unfortunately, no.

  • Q

    Is there a parking space?

  • A

    Yes. Free of charge, no reservation required.

RESTAURANT

  • Q

    Can I have a meal in my room?

  • A

    Both dinner and breakfast will be served at the restaurant.

ONSEN

  • Q

    Do you have a sauna?

  • A

    Both men and women have saunas.

OTHER

  • Q

    How can I get to the hotel from the airport?

  • A

    From Fukuoka International Airport

    Fukuoka International Airport →(Nishitetsu Highway Bus approx 1hr)

    Saga Station →Shuttle Bus to ONCRI 30min (*Reservation required 1day prior)

  • Q

    Where is the nearest station?

  • A

    JR Saga Station. Shuttle Bus is available from the station at 2:00pm and 3:00pm

    Following day, 10:00am or 11:00am from ONCRI to Saga station

    (*Reservation required 1day prior)

  • Q

    Where is the nearest Highway IC?

  • A

    Sagayamato IC of Nagasaki Expressway, approx 15min.

  • Q

    How far is the hotel from major sightseeing spots?

  • A

    By car

    KARATSU: approx. 1 hour

    ARITA : approx. 1hour 10min

    FUKUOKA city: approx. 1 hour

    SASEBO Huis Ten Bosch : 1.5 hours

    NAGASAKI city: approx. 1 hour 45min

    SAGA city: approx. 30min

  • Q

    Can we extend our Check-out hour?

  • A

    Yes. Overdue fee will be charged after Check-Out time.

  • Q

    Are there any convenience stores around the hotel?

  • A

    There is a “Family Mart” convenience store which is open 24Hours.

    10min drive from the hotel